Communication Strategies for Productive Patient Conversations

CE Credits
1 hour

Dental-relevant vaccines. Water fluoridation. Healthy lifestyles. How can oral health providers communicate more effectively with patients about important topics that influence their lives?

Join CareQuest Institute for a webinar that will share evidence-based communication strategies to proactively educate patients. Our panel of experts will provide useful narrative examples on the importance of critical dialogues in (and beyond) the dental office on several topics, including vaccines and community water fluoridation. You’ll leave with a new perspective and practical tips you can implement with patients at their next appointment.

Learning Objectives

  • Recognize the importance of evidence-based health communication and techniques for developing more effective health messages.
  • Discover strategies to proactively support — and overcome common concerns related to —community water fluoridation.
  • Demonstrate how to have meaningful and easy-to-understand conversations with patients about the importance of vaccinations in preventing oral HPV infections.
  • Discuss why effective health communication is critical to health equity and well-being.


Jane Grover, DDS, MPH, Senior Director Council on Advocacy for Access and Prevention, American Dental Association


Michael Mackert, PhD, Director of the Center for Health Communication and Professor in the School of Advertising & Public Relations and Department of Population Health, University of Texas at Austin Dell Medical School

Brittany Seymour, DDS, MPH, Global Health Discipline Director and Associate Professor of Oral Health Policy and Epidemiology, Harvard School of Dental Medicine

Rosie Wagner, DDS, Founder of Smiles By Rosie Family Dentistry

This webinar will be recorded.




CareQuest Institute for Oral Health is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. CareQuest Institute for Oral Health designates this activity for 1 continuing education credit.
This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) by CareQuest Institute for Oral Health.

All participating instructors in this program have disclosed that they do not have any financial arrangement or affiliation with any commercial supporter, commercial products and/or provider of commercial services mentioned in this program/activity.