Instructional Webinars List

Patient Safety: A Guide to Ensuring Effective Communication about Dental Care

Please create an account to view this recorded webinar.

Create an account

Creating an account is easy. Click the button below to fill out the registration form. Your request will be reviewed and an email confirming your account will be sent within one business day.

Create an Account

Date: Thursday, August 6, 2020 - 01:00pm ET / Duration: 1.5 hour / CE Credits: 1.5

The shutdown and reopening of dental practices due to COVID-19 has raised concerns about patient safety. This webinar will discuss communication strategies and tools such as teledentistry to address patients’ concerns and prioritize care management when returning to a dental care setting.


  • Matt Allen, DDS, President, M David MI Inc.
  • Carolyn Brown, DDS, M.Ed, Senior Strategic Advisor, DentaQuest Partnership for Oral Health Advancement
  • Kathy Eklund, RDH, MHP, Director of Occupational Health & Safety, Patient & Research Participant Safety Advocate, The Forsyth Institute

Learning Objectives:

  • Recognize the difference between communications and communication, and understand why both are necessary when helping patients return to dental care in a COVID-19 and post-COVID-19 environment.
  • Understand the basics of a communications plan in conveying practice changes, additional armamentarium or office equipment and modified clinical treatments due to COVID-19.
  • Explore a communications plan, like the one produced by the Organization for Safety Asepsis and Prevention (OSAP).
  • Apply communication strategies to address patient concerns when returning to dental care settings.