Patient Portals: Patient Perspectives and Opportunities for Practices

Published 01/31/2022

How do dental patients feel about having secure online access to their oral health information through patient portals? Do they want the ability to share their dental information with their medical providers and potentially access education and appointment information?  

A new visual report from CareQuest Institute, based on a nationally representative survey, shows that patients have positive perceptions of patient portals. Key findings include:  

  • 2 out of 3 adults are interested in receiving their dental records through a portal. 
  • More than 4 out of 5 adults want their dental records shared with medical providers electronically. 
  • Adults with insurance are more likely to be very satisfied (63%) with their medical portal experience compared to those without insurance (45%). 
  • Satisfaction with medical portal experience does not change across residence location — approximately 6 in 10 adults in suburban, urban, and rural locations say they are very satisfied. 

These responses suggest that patients see value in this type of electronic communication and that portals can give dental providers new opportunities to engage with and educate patients. 

You may also be interested in: