In this video, the provider showcases the communication techniques of asking open-ended questions and providing affirmations with a parent.

In this video, the provider checks in on a patient self-management goal, remembering to continue eliciting and evoking, even while planning.

In this video, the provider shows how discussing patient goals and values can increase engagement from an adolescent patient.

In this video, the provider focuses on the skills of engaging and agenda setting at the beginning of a dental appointment.

In this video, the provider showcases the Elicit-Provide-Elicit (also known as Ask-Tell-Ask) framework, an effective tool for sharing information with a patient.

In this video, we witness a conversation about fluoride between a provider and a parent who has concerns about the treatment. The provider attempts to create partnership, honor autonomy, and effectively share information.

In this video, the provider asks closed-ended questions during a caries risk assessment with an adolescent patient to show how ineffective they can be. Often, closed-ended questions promote disengagement and provide little useful information. Open-ended questions, on the other hand, often result in more descriptive answers and increase engagement from patients.

In this video, the first provider asks closed-ended questions during a caries risk assessment with an adolescent patient to show how ineffective they can be. Then, a second provider engages in a caries risk assessment that is more like a conversation, creating an atmosphere that is warm, engaging, and inviting — and less like an exercise in checking boxes. We then hear from the patient about the difference between the two experiences.

An Open Ended Question During A Caries Risk Conversation

In this video, the provider shows how to ask an open-ended question to gain additional information from an adolescent patient.

In this video, the provider shows how to ask an open-ended question to gain additional information from an adolescent patient. Open-ended questions, as opposed to closed-ended questions (e.g., When was the last time you went to the dentist? Do you have any cavities?) often result in more descriptive answers and increase engagement in patients.